Does Voice over IP (VoIP) save you money on phone service? Absolutely. Sometimes as much as 50 percent over standard plain old telephone service (POTS) phone lines. But having bad VoIP service or excessive downtime (no service at all) will quickly eat up those savings, and could wind up costing dearly in lost business. Still, all too many companies go out and buy VoIP or hosted PBX service, only to run it on a lowly cable or DSL connection with all their other Internet traffic-and then complain and blame the VoIP provider when they have problems with their phones.

Unless your company has upwards of 3Mbps synchronous (same speeds up and down) Internet broadband, it is seldom a good idea to run your Voice over IP (VoIP) or hosted PBX phones over the same connection you use for data. Even then, you are running the risk of poor quality service, or no service at all. Face it, as reliable as Internet service has become, broadband connections still go down. With VoIP or hosted PBX systems, when you’ve got no Internet, you’ve got no phones. Slow or saturated broadband connections turn your phone conversations into jittery garbage, cause dropped calls, and can even stop your phones from working at all.

Phones and data on two separate Internet connections.

Phones and data on two separate Internet connections.

Unless you’ve got only one or a couple of workstations and IP phones, it’s just not a good idea to let your phones compete with your other Internet traffic. Why? Say, for example, that you have an average office with five workstations and five IP phones. During the normal course of business, your people are uploading and downloading email, viewing websites, connecting with a vendor’s server to place orders, and so on. (And this says nothing of the employee or two who are sneaking in a YouTube video or chatting with four or five friends and family members.)

Your VoIP phones have to compete with all this other traffic. And when the traffic is high, call quality suffers. This is especially critical on uploads, information leaving your facility and going out to the Internet-your half of the conversation. Most broadband connections are asynchronous (different upload and download speeds, with the upload being significantly lower) and have much lower upload speeds than download speeds. Most DSL connections, for instance, cannot upload faster than 768k. This is not much bandwidth-it takes only one or two large outgoing email attachments to gobble it up. And during those email uploads, your VoIP quality can suffer.

Granted, there are routers and other devices you can buy that apply quality of service (QoS) packet prioritizing, allowing VoIP traffic to go out the broadband connection before any other data; however, on a very congested connection, these devices can’t perform miracles, and, frankly, even under the best of circumstances, except for the very best and most expensive products, they don’t really work all that well.

When the Internet connection is saturated, phone quality suffers. If the connection is too saturated, your VoIP devices won’t work at all. This can become a real problem if a server or one of the workstations starts misbehaving. For example, a computer with an email virus that shoves hundreds of emails a minute up your Internet pipe can (and usually does) take out your VoIP phone service.

We all have had our Internet connection go down, sometimes for very long periods of time. Another benefit of having two Internet connections is that, if one goes down, you can easily flop your phones onto the data line, or vice versa.

So, don’t gamble with your company’s telecommunications. Spend the extra $40 to $75 for a second DSL or cable connection to run your VoIP phones. It doesn’t have to be the fastest connection available. Since the phones won’t act up and use huge amounts of bandwidth, as computers frequently do, it is easy to determine how much bandwidth to buy. A properly-operating, 768k-up-DSL line can safely run between 10 and 15 simultaneous VoIP phone calls.

For lots of great info on VoIP, go here:

Bill Harrel –


Saturation, or oversubscription and congestion, are common problems on most Internet Service Provider backbones. During peak hours, traffic hogs can cause you ISPs network to slow to a crawl, playing havoc with critical applications, such as Voice over IP calls and Virtual Private Network (VPN) connections.

The way most ISPs address this, rather than beefing up their Network’s capacity, is by throttling heavy users and/or certain types of Internet traffic, such as bit-torrent applications and uploads. The FCC has ruled that throttling traffic is illegal, and that providers need to find other ways to deal with congestion.

Google has funded an effort to help users identify throttles and blocked ports on their connections, as described in the following Wall Street Journal article:

The Measurement Lab itself is at the following URL:

However, each time I have tried to use it, it fails at some point. Must still be under development.

Bill Harrel –


 When I first started in the Internet business almost 14 years ago, there were 3 types of Internet access: woefully inadequate dialup, T1s and T3s (sometimes called DS3). Dialup, though relatively inexpensive, was slow. clunky and frustrating. T1s were, for the times, plenty fast enough but ridiculously expensive. T3’s, while blazing in speed, were so expensive that only Internet Service providers and very large companies could justify the expense.

A coil of fiber optics cable

A coil of fiber optics cable

Today, all of that has changed. There are so many flavors of high-speed Internet, ranging in price from $15 to upwards of $10,000, that for the average business, it is hard to figure out what is best for their application. Why, for example, would you go with a $300 SDSL connection when you can get ADSL for $25? Why does a 10Mb Verizon FIOS (fiber optics) connection cost only $50 when a partial T3 (also fiber optics) cost upwards of $2,000? Why would you choose one type of connection over the other?

Let’s see if we can make some sense of all this. Nowadays there are several different types of broadband, but they can be broken down into a few categories:

  • High-speed copper
  • Cable
  • Fiber Optics
  • Wireless

There are some others, such as Internet over electric wires, but the four types listed above are by far the most prevalent. Let’s take a look a each category.

High-Speed Copper

Typically, these types of connections, ADSL, SDSL, and T1s (sometimes called DS1), come into your business over phone lines, or copper pairs. They vary widely in data transfer rates (upload and download speeds) and reliability. ADSL and SDSL also vary widely in availability, based primarily on the location of your business.


ADSL stands for “asymmetric digital subscriber line.” By being asymmetric, it is “not symmetric.” In other words, it does not have the same upload and download speeds. ADSL connections typically have much higher download speeds, such as, say, 3.0Mbps down over 768Kbps up, which is 6 times faster on the download then the upload.

ADSL availability is dependant on location, or your business’s distance from the nearest local phone company central office. The further away you are from the central office, the lower the data transfer rate (and the reliability) of your DSL connection. In many areas, due primarily to distance, ADSL is not available at all.

ADSL speeds, determined by distance and price, vary widely — from 256Kbps/128Kbps to about 8Mbps/768Kbps. In some areas, ADSL2 is available, which increases both speed and distance specifications. ADSL2 supports speeds up to 12Mbps down over 1Mbps up, but the speed you will actually get depends, again, on your location.

ADSL is one of the cheapest Broadband options, comparable in price to cable. It is also one of the least reliable. Primary factors in reliability are the condition of the wiring and telecommunications infrastructure in your building and local area. Another important consideration is that most phone companies (they own the wiring and infrastructure) consider ADSL an entry level product and do not place a high priority on fixing problems when they arise.

ADSL can share an existing phone line, or a line with “dialtone,” or telephone service already on it. In fact, most phone companies, such as AT&T and Embarq, require dialtone on the line before they will provide DSL. Some companies, such as Verizon and Covad, offer dedicated (or naked) DSL, which is a copper pair with DSL and without dialtone.


SDSL stands for “symmetric digital subscriber line,” which is just the opposite of asymmetric digital subscriber line. SDSL has the same upload and download speeds. The trade off for the higher upload speeds is lower download speeds. SDSL speeds range from 128Kbps/128Kbps to 1.5Mbps/1.5Mbps, which are the same speeds available on a T1.

In fact, SDSL and T1s have a lot in common. The ISPs and phone companies that offer SDSL (and many don’t) consider SDSL a premium product, which means they get priority treatment when they have problems. For example, many phone companies have a 24-72 hour response time on problems on an ADSL line and a 4-8 hour response time on an SDSL line, making SDSL a better fit if your Internet connection is critical to your business.

However, in terms of availability and reliability, SDSL has many of the same limitations as ADSL. Your location, or distance from the local telco phone switching house, or central office, can not only determine whether you can get SDSL, but it can also affect reliability.


For a long time, prior to DSL and Cable, T1s were considered the gold standard in Internet connections. They were, however, very expensive. When I first started in the Internet business about 14 years ago, a full 1.5Mbps/1.5Mbps T1 ran well over $1,000. Today, if you shop around, you can get them for under $400. Considering, though, that the highest bandwidth you can get on T1 is 1.5Mbps, even at that price they are not that great a value.

That is, unless, your Internet application requires ultimate reliability. T1s are delivered on 2 copper pairs, rather than the single pair used for DSL connections. They are also terminated, both at the telco and the customer premisis equipment (CPE), with higher end hardware, making them more dependable. They are also available almost everywhere. The reason for this is that, because of the high price tag, the phone companies are more inclined to install repeaters (amplifiers) between the central office and the customer when distance becomes an issue.

However, in today’s data intensive world, 1.5Mbps is easy to saturate, or overload, especially when downloading from the Internet.  The way many companies get around this is by “bonding,” or stacking multiple T1s. With the right CPE, T1s can easily be blended. Two T1s give you 3.0Mbps up and down, 3 T1s give 4.5Mbps, and so on. This can, however, become rather costly.


Cable broadband connections are delivered over the same cable as cable TV. And, no matter what Time Warner and all the other cable providers say in there ads, it is comparable in both price and performance to DSL. Performance and speed are highly dependent on the condition of the infrastructure in your area. However, distance does not affect reliability and availability nearly as much as with DSL. Speeds vary from provider to provider, but nowadays you can usually get up to about 12Mbps up or 1.0Mbps down.

Here are some of the caveats that come with cable. In order to get a decent price for Internet service from most cable providers, you also have to subscribe to their TV programming. In many areas office buildings and other business areas are not wired for cable, making it impossible or expensive to get. Also, cable networks in a given area are “shared” connections, meaning that everybody in your area all get bandwidth from the same source. Think of this as similar to a water main in a neighborhood where smaller lines branch off of a main line to feed each house or business. In areas where there are lot of heavy cable Internet users, this can affect the performance at your business. DSL, on the other hand, is a dedicated line between you and your ISP. What other users in your area do with their Internet service should not affect the performance of your connection.

 Fiber Optics

For the longest time, fiber optics Internet connections, such as T3s, OC3s, OC12s, OC48s, and so on, were the only fiber Internet connections available. They were so expensive and costly to install, that only ISPs and very big companies could afford or justify spending the money on them. For example, when I first started in the Internet business a full 45Mbps T3 cost about $20K per month. Installation took several months and, depending on your location, could cost several thousand dollars.

Today there are several flavors of fiber optics connections, and they can range from $30 to upwards of $20K, depending on type and bandwidth. The three most prevalent types of fiber connections are: T3s and OCXs, Ethernet over fiber and fiber to the premise (FTTP).

T3s and OCxs

These are actually the same product. A T3 is actually an OC1. For example, you can get 3 45Mbps T3s from and OC3. OC stands for “Optical Carrier”, which is carried on a SONET fiber optic network.  While not nearly as expensive as they used to be, they are still pretty costly. Depending on your location, a full 45Mbps T3 cost between $3K and $5K.

Most businesses would not order one of these products unless they had a need for sustained high Internet volume. Not only are the connections themselves costly, but the equipment, or CPE, required to terminate these types of connections is also pretty expensive. Typical users of this kind of broadband are ISPs, VoIP providers, hospitals, and busy medical imaging centers.

 Ethernet over fiber

This product is similar to OCx connections in both price and delivery. The primary difference is that it comes in 100Mbps and 1Gbps slices, rather than 45Mbps. Another difference is that since it is delivered over a standard Ethernet wire, almost any router can terminate it, eliminating the need for expensive add-on cards typically required to terminate T3s and OCx connections. Again, you really have to have a need for a lot of sustained bandwidth to justify the expense of this type of Internet connection.

Another difference between Ethernet over Fiber and OCx connections is that that the latter are usually only provided by telephone companies, or by ISPs who lease telco company lines. Ethernet over Fiber is also being provided in many areas nowadays by cable companies, such as Time Warner.

 Fiber to the Premise (FTTP)

This is a relatively new consumer-grade fiber product being offered by major phone companies, such as AT&T and Verizon. It is, in essence, their response to competition from the cable companies. Not only does FTTP provide low-cost Internet connections, but also TV programming and digital phone service.

As I write this, FTTP is still not available in most areas, though the phone companies are rolling it out at a pretty good clip. While it is a great way to get a lot of bandwidth inexpensively — up to 100Mbps down — it is fraught with some of the same issues as DSL and is not the best product for mission critical Internet connections. Typically, FTTP connections are asymmetric and cheap. You can, in some areas, get a 10Mbps over 2Mbps connection for as low as $25. However, since it is so cheap, it is not treated as a premium product and doesn’t have the same repair response times as higher end fiber connections.

In addition, since it is expensive to deploy, it will be some time before it is available everywhere, especially in rural areas. In fact, some areas, as with DSL, may never see it. The phone companies have a way of doing what is best for them, regardless of government regulation. See this article to see how this product was supposed to deployed:


When most people think of wireless Internet, they think of the wireless LAN in their home or office. Wireless broadband is not the same thing. Your wireless router allows you to connect your laptops and computers to the Internet, but the actual Internet connection itself is usually wired, or one of the types of connections discussed in this article so far.

Nowadays, wireless broadband comes in several different flavors and can come in speeds from mediocre to blazing. In many cases, the true benefit of wireless connections is that they bypass expensive telco infrastructure to the customer premises, or “the last mile.,” making them less expensive. In almost all other types of Internet connections, the big phone or cable companies get the lion’s share of the money, no matter who provides the Internet service.

While there are several types of wireless connections, and the different types keeps growing, the 3 most prevalent are: cellular, satellite, and fixed wireless.

Cellular Broadband

I can’t tell you how many times ISPs get call from laptop owners who want service they can use anywhere, but it happens often. You know, whip out your laptop and hop onto the Net. Nowadays, the only way to do that is with a cellular laptop card and cellular Internet service from a cellular provider, at a cost ranging between about $50 and $100 per month. Speeds, somewhere between 384Kbps/128Kbps to 1.5Mbps/1.0Mbps, depending on where you are, can be pretty dismal, making it virtually unusable for many applications.

While this technology is improving all the time (the new 3G cellular network offered by most major carriers is a prime example), it is no way ready for mission critical applications. Think about the reliability of your cellphone and this will give you a good idea of well your cellular Internet connection will work. Not bad, but not great, either. It’s good, though, for downloading your email on the road or downloading a file in a pinch.

Satellite Broadband

Offered by the major satellite TV carriers, such as DirecTV and Dish, this is by far the most unreliable and, in some ways, useless Internet service available. it’s only saving grace is that it is available almost everywhere, a last resort for businesses that can’t get any other kind of service. Speeds are relatively slow (typically no higher than 300Kbps up), latency is high, and it is more expensive than DSL and cable. And, if you don’t want the TV service, standalone Internet service over satellite can be very expensive.

The biggest problem with this type of connection is latency, or “ping times“. Since the satellites are so far away, it just takes the data too long to get from the Internet to the satellite and back to your computer. This makes the service unusable for many business applications, such and virtual private networks (VPNs) and VoIP.

But, again, if it is all you can get, it beats dialup.

Fixed Wireless

Fixed wirelessis a “line of sight” technology, meaning that the antennas involved have to see each other in order for the Internet service to be broadcast. A typical configuration is antennas on a mountain top beaming Internet service into a specific area, such as a city. Another application is to beam the service from building to building. In either case, there has to be a clear line of sight. When there is, the data transfer rates, depending on the equipment, can be impressive, as much as a gigabit or more.

Fixed wireless Internet, where available, tends to cost considerably less than service provided wired providers, because the telco or cable companies are not involved in delivering the service to the customer. There is, however, usually an upfront installation cost to cover the the radios and antennas. While this technology had a reputation of being unreliable, advancements have brought it along way. It is not as reliable as fiber optics, for example, but close.

William Harrel –

Did you know the major phone companies, Verizon and AT&T, owe your household and your business in excess of $2,000? It’s true. Once again, the government and big business have taken us to the cleaners.
Back in the early 1990’s, the Clinton-Gore administration made deals with the Bell companies–SBC (now AT&T), Verizon, BellSouth (now AT&T) and Quest–to wire 95 percent of all households, schools, libraries and government agencies, businesses and hospitals with fiber cable capable of at least 45Mb of Internet bandwidth and at least 500 television channels.


In exchange for this ambitioius undertaking, the phone companies were to receive “finacial incentives”, in the form of increased rates, decreased taxes, and several other concessions. However, by mid-2006, when 95 percent of homes and establishments in America were supposed to have fiber service, only 5 percent of the network was completed. While Verizon has finally begun in earnest deployment of its FIOS project, 2 years past the deadline, most areas of the country still do not have low-cost fiber optics Internet available.


A coil of fiber optics cable

A coil of fiber optics cable


Wikipedia has a detailed description of FIOS technology and how it works at

Besides, Verizon’s FIOS and AT&T’s Lightspeed products are not the technologies promised by the phone company monopolies–they are slower than promised and cannot deliver 500 channels.

By 2006, the phone companies had collected approximately $206 billion in excess profits and tax breaks–over $2,000 per household and business. And this says nothing of the trillions of dollars lost in technological innovation and economic growth squandered as the result of the country not having this technology available. Since these incentatives are still in place, the amount collected and squandered is substantially higher today and climbing.

Cover of book written by Bruce Kushnick, "$200 Billion Broadband Scandal"

Cover of book written by Bruce Kushnick,

Bruce Kushnick, a phone company insider, has written an excellent book on this subject, available at:

You can get an excellent synopsys of the book and the scandal on the California Internet Service Providers Association (CISPA) website at:

Also, as part of this agreement, the phone companies were supposed to provide open access to their fiber networks–ask the ISPs at CISPA how this is working out.

Where my fiber at!

Bill Harrel –