theWirecutter’s “The Best All-in-One Printer”

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theWirecutter's best AIO printerCamarillo, CA – March 21, 2016: After more than 100 hours of research and testing, including looking at nearly 100 models and testing five of them, we’ve concluded that the HP Officejet Pro 8620 e-All-in-One Printer is the best all-in-one (AIO) printer for most people. This color AIO printer with scan, fax, and copy functions could be a good fit if you work from home, create flyers and other material, or have kids in school who need to print and scan. Affordable and well constructed, the Officejet Pro 8620 has good-enough print quality for a wide range of uses and sets you back less than 2 cents with each black-and-white page.

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2 Responses to “theWirecutter’s “The Best All-in-One Printer””
  1. Viviane Brown says:

    No website. No security code. Just me. I have 42 years of experience with office machines, namely printers and copiers – not to even mention computers since the first one was out on the open market.
    In my professional life (tax accountant) and my personal life, I have always been a strong supporter of the HP models of printers. In fact, I have the following printers: HP Color LaserJet 2600n, the HP Officejet Pro L7590, and HP Officejet Pro 6500 Wireless, and until recently (a week ago) I had the HP Officejet Pro 8500A Premium.

    The 8500 went out (after 7 years) on Tues, March 29, 2016 and I drove over 110 miles (round trip) to get a new HP printer at the closest Office Depot. Guess which one: the HP Officejet Pro 8630 – yes the same one that you have touted as the best AIO – just has an extra tray.

    Well, that printer turned out to be a piece of junk. After numerous times at installing & uninstalling the software that came with the printer and then downloading the “updated” software from HP’s website, which I also installed and uninstalled numerous times – all at the request of the HP installer – I came to the conclusion that I had purchased a real lemon. It would not connect to my computer (stand alone) not in any way: wireless, wired, or simple USB. The software kept telling me “installation failure”. Hmm. Why? I am running Windows 7 Enterprise on my computer and it says it is compatible – but, it obviously wasn’t.

    After 4 days of such nonsense, during which time I had my ISP provider install new equipment, my computer tech check my computer, I finally contacted the CEO of HP. I actually received a phone call from some lady supposedly in his office that requested I return her call asap. Which I did. What was the outcome? She told me to contact their Tech Support and gave me the 800 number. I called, found (to my surprise) that the Tech Support is in the Philippines, and proceeded to spend an agonizing 3 hours on the phone with a “Bernard” tech that did everything I had already done to no avail. The printer simply will not work. In frustration, I told the, whom I had allowed remote access to my computer, to terminate the session and quit trying. I mean, really, 3 hours and no success?

    I returned the printer to the store from which I purchased it and returned home – printerless. Why am I telling you this? Because I am disappointed, frustrated and aggravated – all at the same time. Why? Disappointed because HP, with whom I was enthralled, put out such a piece of junk; frustrated because 42 years of experience and 4 previous printers (3 of which are still working now) could not achieve connectivity with the 8630; and aggravated because a company like HP took their Tech Support out of the US, thus depriving our citizens of jobs.

    Yeah, I know. It all comes down to money. Well, they lost a customer – a long-standing, loyal customer with the purchase receipts to prove it.

  2. Hmmm…

    I’m surprised, but after all these years of reviewing office equipment, I have seen lemons from all companies–however, not so many lemons in a row! If I were to have a similar experience as yours, I would certainly be looking for another printer company.

    Bill

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